Delete your account and data
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RoamTerm works without an account. If you signed in with Google or Apple, you can delete your account and the data tied to it at any time.
Delete in the app
- Open RoamTerm and go to Settings, then Account.
- Choose Delete account and confirm.
The deletion is carried out immediately: your account, device and subscription-link records are removed from our live database right away. Requests sent by email are completed within 30 days at the latest.
Delete by email
If you cannot open the app, write to [email protected] from the email address of your account with the subject “Delete account”. We may ask you to confirm your identity. We will confirm when it is done.
What is deleted
- Your account record (email, display name, sign-in provider ID).
- Your registered phones and computers, their public key fingerprints, push tokens and the connection log.
- Settings and data that RoamTerm syncs between your devices.
What may remain
- Aggregated or anonymous analytics and crash data that cannot be linked back to you.
- Purchase records kept by Apple, Google and RevenueCat under their own policies and legal duties.
- Encrypted database backups. They are stored with the encrypted storage provider Cloudflare R2 and used only for disaster recovery; deleted accounts are not restored from them. Deleted data disappears from daily backups within 15 days and from monthly archives within 12 months.
- Records we must keep by law, such as tax and accounting records for purchases, which are handled by the app stores.
Your subscription
Deleting your account does not cancel a subscription bought in the App Store or Google Play. Cancel it in your store account settings to stop future charges.
Without an account
If you never signed in, we hold no account data. Remove a paired computer in the app and uninstall the agent from the computer. See also the privacy policy.