Support
Last updated:
Need help? Write to [email protected] and tell us:
- Your phone model and operating system version, and the RoamTerm app version (Settings, About).
- Your computer’s operating system and the agent version.
- What you expected, what happened and, if you can, the time it happened.
We usually reply within 3 business days. Please do not send passwords, private keys or terminal contents.
You can also write to us from the app: Settings, Support & feedback (the desktop control center has the same form). Describe what happened, optionally leave an email address, and we reply to that address within 3 business days; without an address we cannot reply. See the privacy policy for what is stored and for how long.
Quick answers
- Pairing fails. Check that the QR code has not expired, that the computer has internet access and that the agent is running. Generate a new code and try again.
- Connection drops. Make sure you use a tmux session so your work survives; RoamTerm reconnects on its own.
- Remote ADB. Android only. Wireless debugging must be enabled in Developer options. See the ADB guide.
- Subscriptions and refunds. Purchases are handled by the App Store or Google Play. Manage or cancel the subscription in your store account; refund requests go through the store.
- Delete my data. See delete your account.
Report a security issue
Email [email protected] with the subject “Security”. Describe the issue and how to reproduce it. We will acknowledge your report and keep you informed. Please give us reasonable time to fix a problem before you share it publicly. Learn how the product is protected on the security page.